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Reputation
Management

Dr. Smith's Reputation

Reputation Management

Reputation Management2018-10-30T18:42:54+00:00

Podium® Reputation Management for Dentists

Transform and automated the way you manage your online reviews.

Podium® brings your practice’s reviews, from across Google, Facebook and more, into one centralized place where you can effectively manage your online presence and get more online reviews. With Podium review management, growth and messaging software, it’s easy to see your reviews and get more customer feedback to quickly make better-informed decisions and get more customers.

Podium - patient interaction platform

Messaging Platform

This is where every interaction with your customer happens.
  • Receive texts, Facebook, Google, and Webchat messages
  • Respond to all of your channels from one inbox
  • Assign messages to different employees
  • Manage everything from your phone or desktop

Reviews

Collecting hundreds of reviews has never been easier. Text a review invitation to your customer and strengthen your star rating in seconds.
  • Send invitations instantly
  • Rank on critical sites
  • Easily respond to reviews
  • Automate review invitations

  • Customize and download reports
  • Track employee rankings
  • Monitor review trends
  • See employee attribution

Webchat

Take your online conversation anywhere. Allow your website visitors to start a text conversation with you and your team.
  • Respond to website visitors via text
  • Capture visitors’ contact information
  • Assign messages to employees
  • Keep a record of conversations

Feedback

Your customers need a simple way to provide feedback. And you need a simple way to digest it. Do both from one platform.
  • Create custom survey questions
  • Determine Net Promoter Score (NPS)
  • Determine Customer Satisfaction (CSAT)
  • Send automated responses
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